Hengeler Mueller advises freenet on strategic partnership with Capita

24. November 2016

mobilcom-debitel GmbH ("mobilcom-debitel"), a wholly owned subsidiary of freenet AG, has entered into an outsourcing agreement relating to its customer service business processes  with Capita Customer Services (Germany) GmbH, Berlin. Capita is one of the leading European outsourcing providers for customer management and digitalisation. The strategic partnership will run for seven years and is intended to promote digitalisation of mobilcom-debitel’s customer care processes. From 1 March 2017 onwards, Capita will be responsible for comprehensive customer services of mobilcom-debitel, including the related IT infrastructure and take over around 650 inhouse employees from customer service as well as a site in Erfurt. The transaction is subject to customary regulatory approvals.


Hengeler Mueller advised mobilcom-debitel on the transaction. The Hengeler Mueller team included partners Albrecht Conrad (TMT, M&A), Stefan Richter (M&A) (both Berlin), Alf-Henrik Bischke (Antitrust) and Vera Jungkind (Data Protection (both Düsseldorf) as well as associates Matthias Berberich (TMT, M&A), Lucas Kleinschmitt (M&A) (both Berlin) and Philipp Cramer (Data Protection, Düsseldorf).